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The Administrative application is used by administrative and management staff. It allows authorized staff to manage and control the system parameters, setup clients and provider companies, set business rules, perform important administrative tasks and processes, and monitor process and transaction statuses. Some of the key features include the following:
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Company setup includes support for various company types, including “Parent Company,” “Client Company,” “Call Center Vendor,” “Billing Processor,” “Product Vendor,” “Fulfillment Vendor,” etc. Company relationships are maintained, and setup is easy using the Company Setup Wizard. Each Client can have merchant accounts with multiple Billing Processors. Switching from one billing processor to another is controlled via dropdown box.
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Billing Templates provide a convenient way to configure various payment structures: Single Pay, Multi-Pay, Delayed Pay and Continuity-Pay. Billing template creation is an easy wizard-driven process. Existing billing templates can be edited while maintaining strict data integrity.
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The Summary section provides “at-a-glance” viewing of order processing volumes. This allows you to see immediately where orders are queuing up. The Order Status Viewer provides administrators with the ability to isolate orders by Status, Company, or Date Range, and all views can be printed so hard copy lists can be easily created. Process oversight ensures that orders are processed quickly and efficiently without surprises.
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The Offer Code Management module provides a quick, wizard-driven method of creating, editing, copying, or deleting offer codes. Offer code attributes include Market Channel, Billing Template, Shipping and Processing item, Inserts, Product Kit(s), Continuity component, date ranges, and more. Client associations are strictly maintained.
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The Order Optimization module offers a powerful tool for modifying orders prior to stock allocation to insure the most optimal product mix is allocated, picked and packed. Order Optimization insures the pre-packaged kits get allocated first, then automatically begins allocating from other individual stock.
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Fulfillment management consolidates all the shipping methods, fulfillment sites, vendor codes and optional shipping parameters integral to the fulfillment process. Multiple fulfillment locations, offering differing combinations of shipping options, can be conveniently and easily managed from one central software application.
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Inventory allocation is an automated, scheduled process, with embedded optimization routines that insure “pre-packaged” kits get allocated first, individual inventory stocks second. Warehouse assignment is rule-driven, insuring proper inventory allocation counts.
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Inventory management allows you to set up inventory items, manage on-hand inventory counts, generate inventory reports, make inventory adjustments, and interface to 3rd party master inventory management system.
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Create and print pack/picking slips, generate order allocation reports, integrated shipping interface to major shipping vendors.
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Create and manage User accounts and User Security permissions for all available functions for both the Administrative application as well as the Call Center application. This allows each user specific access to features based on their security profile.
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Support multiple languages, calculate and apply appropriate national sales tax to orders, manage multiple currency formats and exchange rates.
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Create custom tax tables or interface with 3rd party tax database systems. See System Interfaces for more information.
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Standard corporate reports include: Customer reports, Sales Commissions, Inventory, price lists, sales tax, income reports, sales reports grouped by media/campaign code and/or company code, shipping reports, and continuity order reports. 3rd party reporting and business intelligence tools can also be used to view and analyze all data in the system.
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