Brookline Technologies, Inc.: Brooline Technologies

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To learn how Brookline's software solutions can help your business, call 801.784.1930 or email

Party Plan Call Center Application

Regardless of the type of products your company sells, your sales representatives and customers will always need a phone number they can call to get immediate personal assistance. The call center is where these incoming – and outgoing – calls are handled. The call center is a customer “touch point” that requires advanced call center technologies to ensure a pleasant and satisfying outcome for each customer or representative who personally contacts your company to conduct business or request help.

Brookline’s call center application is the most advanced customer service application available in the direct sales industry. It is a Windows® 2000/XP application used to setup and manage customer and order information, and it provides your service representatives with a versatile collection of tools designed to “drive” effective customer service and increase call center sales revenues.

Brookline’s call center application uses an interface that is similar to Microsoft Outlook, so it provides your service representatives with a familiar, intuitive and efficient user interface. It offers rich international features so a single version can provide multi-language capabilities in one or multiple call centers to conduct domestic or international transactions, all of which can connect to a central database or distributed databases.

Screen Shots - click on thumbnail to enlarge

Accout Management

Create, edit and view information about each consultant and customer including contact information, demographics, earnings, downline view, upline view, account balances, account status, title history, show debut and enrollment information.

Order Management

Create, edit and view party bookings for each consultant. Create and manage multiple order types such as party, supply, bonus and non-party orders. Save orders to pending status, monitor order status, review order history, enter call center product orders by product item from searchable inventory lists and catalogs. View qualifying (QV) and commission value (CV) by product item; view item duty and tax details. Manage order discounts and promotions, integrated sales tax application option, select order shipping method with S&H applied to customer orders; select order payment options (such as credit card, cash, EFT, Check, echeck), process real time or batch payment authorizations; view order status with order release date; generate and view pack slips; view order shipped dates, batch ID, and UPS tracking number (integration optional). View order summary and drill-down detail to include item pricing, qualification volume, commission volume, tax amounts, S&H and payment totals.

Account Ledgers

Create, edit and manage account entries to commission and accounts receivable ledgers; easily view ledger detail to include order payments and order totals, commission earnings and check payment detail; make manual credit/ debit adjustment; easy to customize and add new account ledgers.

Issue Management

Create, edit and track consultant and customer problems and issues, assign issues to departments or individuals for follow up and resolution.

Notes Management

Create, edit and manage customer and order notes; optional automated note “alert” notification by account to system users.

Downline Explorer

Expandable and collapsible downline and upline tree viewer; review commission qualifications by period detail; access consultant orders and payout detail reports by period; drag and drop sort tools for easy analysis and problem solving; Microsoft excel copy and past function.

Autoships

Create, edit and track customer autoship orders, set autoship start and stop dates.