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Brookline offers Direct-To-Consumer or B2C fulfillment businesses a rich suite of integrated applications designed for easy expansion, peak operational efficiency, and exceptional client and consumer services.

The Brookline Fulfillment Software Suite enables a fulfillment company to easily expand its client base by offering each client exceptional system flexibility and operational transparency. Now a fulfillment company can quickly setup each client’s business rules and service providers – call center services, credit card merchant services, shipping carrier interfaces, etc. Client parameters and business rules can be configured for order import, local order creation, processing of new or backorder transactions from order entry to billing to fulfillment, including export to third party providers and robust returns management. Additionally, the Fulfillment suite offers a complete Customer Relationship Management application that provides efficient client and consumer support and service, and an advanced marketing application to create and manage ongoing marketing and product promotion campaigns for its clients.

Brookline’s Fulfillment applications are seamlessly integrated into a total business-building and profit-increasing solution centralized around a single relational database for comprehensive and detailed client reporting and business intelligence analysis.

A general list of the features offered by the Brookline Fulfillment Software Suite follows. Please refer to the Related Topics menu to the right for detailed information.

Executive and Administrative Features
General Features
  • Multiple client setup and configuration
  • Offer code setup and configuration per client, including media/campaign codes
  • Multiple payment template setup and configuration, with differing price points
  • Transaction and process status monitoring
  • Localization configuration for language, currency, exchange rates, warehouses, etc.
  • Setup and configure user and security profiles
  • Processing rules and business rules management
  • Continuity program management
Web Catalog Management
  • Multiple catalog setup and configuration
  • Application and order type-specific catalogs
  • Promotion and time stamped catalogs
  • Catalog categories and subcategories
  • SKU image upload functionality
Inventory Management
  • SKU set up
  • SKU/Static kit setup
  • Dynamic kit setup
  • Nested kit setup
  • Time stamped SKUs and kits
  • SKU Type management (food, non-food, inserts, shipping, box, etc.)
  • Inventory counts by warehouse
Other
  • Report Library includes reports for sales, orders, inventory, stock on hand, catalogs, staff, sales commissions, and more
  • Fulfillment support for pick slips, packing slips, and more
  • Order stock allocation optimization

Customer Service Features
  • Customer relationship management
  • Order entry, tracking, and history
  • Billing processing history
  • Customer accounts receivable ledger
  • RMA Management, including: Returns, Reships, Discounts and Exchanges
  • Issue tracking and resolution
  • Customer notes, Order notes and contact management notes
  • Shipment tracking, by package and order

Internet Features
  • Contact and account management tools
  • Online catalogs
  • Online order entry, tracking and history
  • Online payments
  • Order history

Marketing and Sales Features
  • Email campaign management
  • HTML or text message editor
  • Message data merge
  • Email campaign management
  • Schedule-driven email
  • Process-driven email
  • Event-driven email
  • Electronic newsletter

Related Topics
 

 
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