Brookline is fiercely committed to providing every client quick response and resolution to application and technical support requests. Each client is assigned a Brookline Account Manager who provides ongoing application support for client users, administrators, and managers. A Technical Account Manager is also available to support the client’s system and database administrator.

Support is available 24 hours per day, 7 days per week and may be accessed by phone or email. An Account Manager is also available to each client 24 hours a day by mobile phone.

Most support issues are addressed during the original contact or very shortly thereafter. More challenging issues are escalated to other Professional Services personnel or software developers.